Full Time - Sales Specialist - Flooring - Closing

Lowe's Home Centers•Harper Woods, MI

10d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products and services they need and turn home-improvement ideas into completed projects. You spend most of your time communicating with customers, discussing project needs, answering questions, and providing product information, promotions, and financing options to support sales. You serve customers in a department assigned according to hiring needs and skillsets, which may include Flooring, Appliances, Cabinets, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role is active and involves moving throughout the store or garden center, answering phones, and assisting customers. It does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and may include indoor and outdoor environments, changing or extreme weather, noise, and moving equipment or objects.

Requirements

High school diploma or GED; alternatively, the experience threshold is higher if the education requirement is not met.
One year of customer-facing sales experience or six months of Lowe’s retail experience; if the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience.
One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Act as a department contact for customers and vendors; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job floor training and coaching on development needs.
Complete other duties as assigned.