Full Time - Sales Specialist - Appliances - Day (BENCH)

Lowe's Home Centers•Kailua Kona, HI

About The Position

As a Sales Specialist at Lowe’s, you help customers identify and purchase products for their home improvement projects. You communicate with customers throughout the store or garden center, answer questions, explain product specifications, features, promotions, and financing options, and provide consulting services to support their needs. Depending on hiring needs and skillsets, the position may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. In the Pro Department, the role focuses on external accounts and outside sales and services. The position also serves as a point of contact for customers and vendors, supporting estimates, installer scheduling, customer orders and installations, inventory, pricing, checkout assistance, and associate training. The role involves regular movement around the store, customer communication, and may include indoor and outdoor work in varying weather and environmental conditions. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required instead.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by approaching customers, understanding their needs, answering questions, and explaining the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance.
Multiple health insurance options.
Tuition assistance and other education support programs, including trade-skills scholarships.
401(k) retirement account with company match.
10% Lowe’s Associate Discount and access to a broader discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, subject to eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.