Full Time - Sales Specialist - Appliances - Day
About The Position
As a Sales Specialist in the Appliances department, you help customers identify products for their projects and turn project ideas into reality. You serve as a product expert, explain specifications, features, promotions, and financing options, and provide consulting to help meet customer needs. The work involves frequent movement throughout the store, answering phones, and communicating with customers. Department assignments are based on hiring needs and skillsets. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather, extreme heat or cold, wet, damp, humid, windy, or drafty conditions, noise, and moving or shaking objects and equipment. Lifting requirements vary by role, weight, and volume. Associates must follow lifting guidelines, use team lifts minimally starting at 75 pounds or when needed, and use powered equipment as required with proper training or assistance.
Requirements
- High school diploma or GED.
- One year of customer-facing sales experience or six months of Lowe's retail experience; if the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
- One year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.
Nice To Haves
- One year of experience completing customer sales orders.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe's products and services.
- Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
- Perform price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
