Sales & Service Technician
Groundworks•Rochester Hills, MI
•Hybrid
About The Position
Groundworks is seeking talented Sales & Service Technician to join their team in the Rochester Hills, MI area! The Sales & Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Sales & Service Technician supports our customers with additional solutions options and needs.
Requirements
- A valid, non-restrictive Driver's License is required
- Full-time
- Servicing area within territory
Nice To Haves
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
Responsibilities
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Long/Short Term Disability
- Life insurance
- 401(k) with a company match
- PTO after applicable waiting periods
- Equity in North America’s Leading Foundation Repair and Water Management Company
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
