Sales & Service Technician

Groundworks•Sumner, WA

1d•Onsite

About The Position

Groundworks is North America's leading foundation repair and water management specialist. As a Top Workplace, the company offers real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. The Service Technician is an integral part of the customer journey post-installation, focusing on partnering with customers to inspect and service pre-existing company-installed foundation repair and water management solutions. This role also supports customers with additional solutions options and needs.

Requirements

High school diploma or GED or equivalent experience
A valid, non-restrictive Driver's License is required

Nice To Haves

1 or more years of proven sales experience preferred
Construction/Home Improvement experience preferred
Proven customer relations experience preferred

Responsibilities

Execute appointments scheduled with customers
Travel to customers' home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Regularly and reliably reports to work on time each working day
Other duties as assigned