Sales & Service Technician

Dyson•Boston, MA

1d•Onsite

About The Position

This is a full-time (40+ hours a week) position located onsite at our service center (162 Cordaville Rd Unit 160, Southborough, MA 01772). The hours for this role are Tuesday - Saturday and 8:30 am to 4:30 pm. Hours are subject to change based on customer demand. Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells. Paid training is provided to ensure you excel in all technical areas.

Requirements

Experience in a customer service and sales related position
Experience using and learning about consumer electronics, especially Dyson products
Aptitude for acquiring skills in technical repairs
Collaborative with proven success in team environments
Ability to prioritize and work in a fast-paced environment
Great written, verbal and interpersonal communication skills
Experience using Microsoft Office, including Word, Outlook, and Excel
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent required
Must be at least 18 years of age

Responsibilities

Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales
Provide excellent customer service to ensure a positive in-store experience
Input customer sales information into Dyson system to properly process orders
Submit daily/weekly reports of products and customers serviced and other reporting as necessary
Properly manage parts usage and inventory as required and directed
Ensure all process activity is communicated and Dyson service levels are understood and exercised
Assist Customer Service Team in escalated repair instances

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability