Sales & Service Technician

Groundworks • Rochester Hills, MI

21h • Hybrid

About The Position

Groundworks, North America's leading foundation repair and water management specialist, is seeking a talented Sales & Service Technician to join their team in the Rochester Hills, MI area. This role is an integral part of the customer journey post-installation, focusing on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions. The Sales & Service Technician also supports customers with additional solutions options and needs. Groundworks is a Top Workplace that offers real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. The company provides hands-on training, advancement opportunities, and the chance to make a real impact every day, aiming to protect, repair, and improve customers’ greatest asset – their home. Groundworks is recognized as a Top Workplaces USA™ company and offers employee ownership for everyone, fostering a unique 'Groundworks Tribe' connected by shared vision, mission, and values. The company prides itself on exceptional growth, industry-leading training programs, leadership development, and clear career growth tracks.

Requirements

• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required
• Reporting into and working remotely of Branch location
• Servicing area within territory

Nice To Haves

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Benefits

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full-time nonseasonal work
• Pre-qualified, high-quality appointments, no cold-calling required!
• Advanced leadership training opportunities
• Medical
• Dental
• Vision
• Long/Short Term Disability
• Life insurance
• 401(k) with a company match
• PTO after applicable waiting periods
• Equity in North America’s Leading Foundation Repair and Water Management Company
• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees