Sales & Service Technician
About The Position
Groundworks, North America's leading foundation repair and water management specialist, is seeking a talented Service Technician for Ohio Basement Authority, a Groundworks Company, in the Twinsburg OH area. This role is an integral part of the customer journey post-installation, focusing on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions. The Service Technician also supports customers with additional solutions options and needs. Groundworks is a Top Workplace that offers real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. They provide hands-on training, advancement opportunities, and the chance to make a real impact every day. Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization across the USA and Canada, recognized for innovative solutions, unmatched quality, and industry-leading warranties. The company fosters a 'Groundworks Tribe' culture, connected by shared vision, mission, and values, and offers employee company ownership opportunities, industry-leading training programs, leadership development, and career growth tracks.
Requirements
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
- Full-time Remote & Onsite: Reporting into and working remotely of Branch location
- Servicing area within territory
Nice To Haves
- 1 or more years of proven sales experience preferred
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
Responsibilities
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- Other duties as assigned
Benefits
- Base Pay + Commission with NO CAP on earnings
- Average annual earnings $120,000
- Company Vehicle and Gas Card provided
- Full-time nonseasonal work
- Pre-qualified, high-quality appointments, no cold-calling required!
- Advanced leadership training opportunities from a promote from within led culture
- Medical
- Dental
- Vision
- Long/Short Term Disability
- Life insurance
- 401(k) with a company match
- PTO after applicable waiting periods
- Equity in North America’s Leading Foundation Repair and Water Management Company
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
