Sales & Service Technician

Dyson•Pittsburgh, PA

1d•Onsite

About The Position

This is a full-time, on-site role focused on performing in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies. The role involves using consultative questioning to understand customer needs, recommending appropriate service or product solutions, and communicating repair findings clearly. Additionally, the technician will promote relevant Dyson products, accessories, and services through cross-selling, process customer transactions accurately, and complete operational reporting. The position requires adherence to Dyson service processes, quality standards, and escalation procedures, while maintaining a calm, solution-focused approach in a fast-paced environment. Building customer trust through clear technical explanations and professional handling of objections is key to maintaining a premium customer experience.

Requirements

6+ months of Experience in customer service, retail sales, service operations, or related customer-facing environments
Ability to communicate confidently with customers, including during objection handling or service-related discussions
Aptitude for learning technical diagnosis and repair procedures
Curiosity to uncover hidden product needs beyond stated complaints. Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
Strong verbal, written, and interpersonal communication skills
Ability to prioritize in a fast-paced environment
Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
Collaborative mindset with proven success in team environments
Ability to lift and move up to 50 lbs
Must be at least 18 years of age

Nice To Haves

High School Diploma or equivalent preferred

Responsibilities

Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
Provide excellent customer service while managing customer expectations in real time
Process customer transactions and service details accurately within Dyson systems
Complete daily and weekly operational reporting as required
Manage parts usage, inventory accuracy, and service documentation
Follow Dyson service processes, quality standards, and escalation procedures
Support escalated repair cases and collaborate with broader service teams when needed
Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
Handle objection-based conversations professionally while maintaining a premium customer experience

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability