Sales & Service Technician

Dyson • Fort Lauderdale, FL

2d • Onsite

About The Position

The Sales & Service Technician works onsite at Dyson’s Fort Lauderdale service center in a full-time role of 40 or more hours per week. The schedule is Tuesday through Saturday, 9:00 a.m. to 5:30 p.m., and may change based on customer demand.

The role provides in-person diagnosis, troubleshooting, and repair for Dyson customer products, including vacuums, fans, air purifiers, and hair dryers. It also combines customer service and sales: providing product information, identifying cross-selling opportunities, processing customer sales information, and supporting a positive in-store experience. The technician manages parts and inventory, submits service reports, follows Dyson processes and service levels, and assists the Customer Service Team with escalated repairs. Paid training is provided.

Requirements

• Experience in a customer service and sales-related position.
• Experience using and learning about consumer electronics, especially Dyson products.
• Aptitude for acquiring technical repair skills.
• Collaborative approach and demonstrated success in team environments.
• Ability to prioritize and work in a fast-paced environment.
• Strong written, verbal, and interpersonal communication skills.
• Experience using Microsoft Office, including Word, Outlook, and Excel.
• Ability to lift and move up to 50 pounds.
• High school diploma or equivalent.
• Must be at least 18 years of age.

Responsibilities

• Diagnose, troubleshoot, and repair customers’ Dyson products in person, including vacuums, fans, air purifiers, hair dryers, and other products.
• Communicate information about Dyson products and promote cross-selling opportunities and services to existing customers.
• Provide excellent customer service and ensure a positive in-store experience.
• Enter customer sales information into the Dyson system to process orders.
• Submit daily and weekly reports on products and customers serviced, along with other reporting as needed.
• Manage parts usage and inventory as directed.
• Communicate process activity and understand and follow Dyson service levels.
• Assist the Customer Service Team with escalated repair instances.

Benefits

• 401(k) with up to a 4% match
• Company-paid life insurance and AD&D
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid time off, including separate holiday, sick, and vacation time
• Pre-tax commuter benefits in applicable areas
• Child care leave program
• Wellness program
• Employee Assistance Program
• Dyson product discounts
• Multiple healthcare coverage options
• Vision and dental coverage
• Company-paid short-term and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED