Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role and a pipeline for future career growth within Firestone Complete Auto Care. The role primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring satisfaction through thorough and timely work. Successful technicians learn all aspects of store operations and flex between customer-facing responsibilities and basic vehicle-service tasks. Customer service, sales, and issue resolution account for approximately 75% of the role; basic vehicle services such as oil, tire, and fluid work account for approximately 25%. Store operations, including opening and closing, inventory, and displays, are handled as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or for development purposes. The stated pay range is $20.00–$31.25. Bridgestone offers training, performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401(k) plan. Other listed offerings include medical, dental, and vision coverage starting on day one, on-the-job training, company-funded ASE certifications, a flexible work schedule, a 401(k) match, and an on-demand pay program. The company also describes professional development, mentorship, community involvement, and an inclusive team environment.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service orientation and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Perform entry-level vehicle services and ensure services are completed thoroughly and in a timely manner.
- Resolve customer issues and support customer satisfaction.
- Perform basic vehicle service tasks, including oil, tire, and fluid services.
- Learn all aspects of store operations and flex between front- and back-shop tasks.
- Support store operations such as opening and closing, inventory, and displays as needed.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Professional development, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
