Sales and Service Technician

Bridgestone • Oak Park, IL

3d

About The Position

The retail Sales and Service Technician (SST) is a hybrid store role and a pipeline for future career growth within Firestone Complete Auto Care. The role serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring satisfaction through thorough and timely completion of services. Successful teammates learn all aspects of store operations and flex between customer-facing work and basic vehicle service tasks.

The role’s work is approximately 75% customer service, sales, and customer issue resolution, and 25% basic vehicle services such as oil, tire, and fluid work. Store operations—including opening and closing, inventory, and displays—are handled as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

The listed pay range is $19.13–$29.89. Bridgestone provides formal and on-the-job training, performance incentives, paid vacation and holidays, healthcare benefits, and a 401(k) plan. Medical, dental, and vision coverage are available starting on day one for all teammates; the company also offers company-funded ASE certifications, a flexible work schedule, a 401(k) match, and an on-demand pay program. The role offers opportunities for professional development, training, and mentorship.

Requirements

• High school diploma or equivalent.
• Valid automobile driver’s license.
• Customer service orientation and a career-growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• Two-year degree or non-traditional education through training program completion, certification, or other experience demonstrating a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Assess customer needs and recommend appropriate products and services.
• Provide customer service, make sales, and resolve customer issues.
• Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
• Complete services thoroughly and promptly to ensure customer satisfaction.
• Learn store operations and flex between customer-facing and back-shop tasks.
• Support store operations such as opening and closing, inventory, and displays as needed.
• Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program.
• Performance incentives.
• Professional development, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED