Sales Service Supervisor - Panels

PLASCORE INC•Zeeland, MI

1d•Onsite

About The Position

The Sales Service Supervisor leads the sales service specialist, sales engineers, and project managers who are responsible for processing orders, corresponding with customers, bringing in sales, assessing markets, pushing product development, and ensuring customer and company fulfillment. This role operates Monday - Friday from 8 AM to 5 PM.

Requirements

At least two years progressively more responsible experience
Extensive technical or specialized knowledge equivalent to that ordinarily acquired in the first two years of college, technical school, or business school.
Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).

Responsibilities

Manage all aspects of order processing; ensure that orders and credits are entered promptly, processed correctly and shipped on time according to each customer’s expectations.
Ensure customers are serviced in a confident, professional manner.
Resolve client issues and maintain effective customer relationships.
Basic understanding of all areas of contracts.
Ensure staff and department adhere to company standards in contracts.
Manage and direct the quoting and estimating process.
Manage and direct take-offs.
Ensure staff know how to review all CAD drawings and blueprints.
Oversee and handle scheduling, staffing concerns, personnel training, and development.
Manage daily activities of all customer service staff and assist with overflow workload.
Ensure Plascore company procedures are followed.
Work closely with various departments to coordinate perfect, on-time, error-free shipments.
Have systems knowledge, including comprehension and familiarity with ERP systems and be comfortable working with and interested in exploring more efficient ways to utilize the technology available.
Participate in improving our product, processes, equipment, and methods.
Handle internal and external questions in a prompt, professional manner.
Continually look for ways to improve job efficiency and performance.
Maintain a clean and safe work environment at all times.
Ensure staff is trained and developed appropriately.
Find ways to boost morale, motivate and coach staff.
Bring in sales and meet sales targets.
Improves communication and relationship between their department and other departments within the company.
Breaks down barrier between other departments and works to solve conflicts.
Perform all reasonably related duties as assigned.

Benefits

Bonus Programs
$1,200 Employee Referral Bonus - Paid in monthly increments.
Quarterly Bonus- based on business unit metrics
Health Benefits
Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
Free high-deductible health plan for employee only coverage.
New Hires are eligible for health insurance benefits on day one!
Company provided short-term and long-term disability coverage
Employee Assistance Program- including legal & professional counseling services
Paid Time Off
Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
8-week paid sabbatical for every 10 years of service
Paid Holidays
Parental Leave
401(K) & Roth 401(K) 50% match up to 6% for all participating employees.
Educational Support
Tuition Reimbursement for job-related and certificate programs
Dependent scholarship to cover up to 100% of tuition cost for child dependents
Use of training grants like GoingPro to allow for professional development
Childcare Flex Spending Account for childcare
Tri-Share childcare program (2/3 of childcare costs covered)
Company Events
Annual company picnic
Annual golf outing
Annual holiday party
Other Perks
White-Caps baseball ticket raffles
Discounts available at: MVP Athletic Club, Stellantis, Bedslide, Enterprise rentals, RX Optical
Clean work environment
Smooth pace of work
Family owned and operated.
Security of work for an established, growing company that serves a diverse customer base.
Bi-Weekly Pay