Sales Service Supervisor
About The Position
Manage the detailing services and post-sale functions including administrative support so that work assigned to the location is properly detailed, coordinated, and delivered on time to customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new teammates. Supervise detailing, project management, and customer service tasks to ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and quality output. Serve as an active member of the Leadership Team with a demonstrated commitment to Safety, Environmental, Quality, and Productivity through active integrity and leadership within their group. Assist the company’s sales and profit efforts by driving, directing, supervising and leading the overall activities of the Sales Service Team (including Rebar Detailers and Rebar Construction Project Managers.) Develop strong, professional, and personal working relationships with our customer base and other departments. Ensure price, schedule, and scope clarity. In conjunction with the Branch Manager, evaluate, oversee, and manage commercial risk. Travel to sales meetings, customer offices, and job sites as needed, potentially on short notice. In conjunction with the Branch Manager, the Project Manager Supervisor is the primary individual responsible for the following: - Develop and implement teammate training and personal development programs/evaluations. - Provide mentoring and coaching to the Sales Service Team. - Develop and maintain current Sales Service policies, procedures, and practices. - Develop and manage department selection requirements.
Requirements
- Associate’s degree in engineering, business, or construction management OR 3 years of rebar detailing experience OR 3 years of relevant experience in construction project management
- At least one year experience in successfully leading teams
- Ability to travel to job sites throughout the region, often with short notice
Responsibilities
- Manage the detailing services and post-sale functions including administrative support so that work assigned to the location is properly detailed, coordinated, and delivered on time to customers.
- Coordinate outside detailing requirements and contracts with vendors.
- Supervise/train new teammates.
- Supervise detailing, project management, and customer service tasks to ensure performance standards are being met.
- Ensure that the work environment is safe and encourages productivity and quality output.
- Serve as an active member of the Leadership Team with a demonstrated commitment to Safety, Environmental, Quality, and Productivity through active integrity and leadership within their group.
- Assist the company’s sales and profit efforts by driving, directing, supervising and leading the overall activities of the Sales Service Team (including Rebar Detailers and Rebar Construction Project Managers.)
- Develop strong, professional, and personal working relationships with our customer base and other departments.
- Ensure price, schedule, and scope clarity.
- In conjunction with the Branch Manager, evaluate, oversee, and manage commercial risk.
- Travel to sales meetings, customer offices, and job sites as needed, potentially on short notice.
- Develop and implement teammate training and personal development programs/evaluations.
- Provide mentoring and coaching to the Sales Service Team.
- Develop and maintain current Sales Service policies, procedures, and practices.
- Develop and manage department selection requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
