Family Service Sales Floor Supervisor

Service Corporation International•Whittier, CA

1d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Assists with the Sales Floor Family Services Department in accordance with Company policy and state and federal regulation using skills and experience in sales, marketing, business management, customer service, leadership, human resources development, and professional development to provide excellent service to the customer.

Requirements

Minimum of 1 year office administration experience
MS Office software with Intermediate skill in Word & Excel
Excellent Outlook skills
Communicate clearly and accurately with all levels of the Company
High level of compassion and integrity
Problem solving and detail minded
Good multitasking skills
Diplomacy under pressure
Salesforce/Beacon
Must be able to drive to Rose Hills Whittier or other satellite locations as required.
Supervising/management role that requires working with and leading associates.

Nice To Haves

A.A. degree preferred

Responsibilities

Provide administrative support to the Sales Director and Sales Team in Family Service by handling action items, writing and processing correspondence, and by distributing/maintaining a variety of printed materials
Support and participate in the sales effort to increase sales for FSC team
Ensure inventory of collateral materials and supplies are kept up to date and replenish as needed
Prepare and track Docusign contracts, sales cover sheets and electronic contracts
Enforce attendance policy during rotation
Assign FSC to the arrangement’s appointments daily and check all Heritage forms are submitted timely.
Assign any appointments daily
Act on customer complaints to provide satisfactory resolution & handle customer service issues.
Maintain schedule for FSC rotation
Handle Medialla customer service alerts from arrangements department
Display a professional manner and communicate effectively verbally and in writing with all levels within the Department
At an Intermediate level, use Excel to create a variety of spreadsheets and documents.
Demonstrate high level of confidentiality, common sense, judgment, and sense of urgency; and ability to set priorities
Adhere to safety rules and regulations and report unsafe practices to management
Report to work on time and maintain standard attendance
Answer counselor/family questions and provide assistance when needed
At all times, illustrate warmth, compassion, empathy, good manners, and diplomacy to all associates, Sales Counselors/FSCs, staff and potential customers
Manage to and ensure support of the Company core values and Sales Counselor Guidelines.
Build a positive attitude, morale and respect for the Company, for management, and for fellow associates
Must be able to multi-task, set priorities, organize work and remain focused
Misc. duties as assigned by management