Sales Service Specialist-Panels

PLASCORE INC • Zeeland, MI

1d • Onsite

About The Position

Determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs.

Requirements

• Two to three years progressively more responsible experience.
• A level of knowledge equivalent to that ordinarily acquired through completion of high school in order to prepare records and reports, perform calculations, and deal effectively with others.

Responsibilities

• Answer customer inquiries in a prompt, professional manner.
• Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
• Determine the appropriate Plascore product suitable for the customer’s application.
• Perform contract review on standard products and assist in contract review of non-standard products.
• Assist in analyzing customer requirements and devising appropriate solutions to customer application issues.
• Follow up on RFQ’s to obtain orders or obtain reason for loss.
• Update customer contact information on Plascore’s contact management system.
• Manage samples in sample room.
• Coordinate trade shows as assigned.
• Assist in updating measures on sales performance and analyzing trends.
• Participate in improving our product, processes, equipment, and methods.
• Handle internal and external questions in a prompt, professional manner.
• Maintain a clean and safe work environment at all times.
• Continually look for ways to improve job efficiency and performance.
• Perform all reasonably related duties as assigned.

Benefits

• Bonus Programs
• $1,200 Employee Referral Bonus - Paid in monthly increments.
• Quarterly Bonus- based on business unit metrics
• Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
• Free high-deductible health plan for employee only coverage.
• New Hires are eligible for health insurance benefits on day one!
• Company provided short-term and long-term disability coverage
• Employee Assistance Program- including legal & professional counseling services
• Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
• 8-week paid sabbatical for every 10 years of service
• Paid Holidays
• Parental Leave
• 401(K) & Roth 401(K)
• 50% match up to 6% for all participating employees.
• Tuition Reimbursement for job-related and certificate programs
• Dependent scholarship to cover up to 100% of tuition cost for child dependents
• Use of training grants like GoingPro to allow for professional development
• Childcare Flex Spending Account for childcare
• Tri-Share childcare program (2/3 of childcare costs covered)
• Annual company picnic
• Annual golf outing
• Annual holiday party
• White-Caps baseball ticket raffles
• Discounts available at: MVP Athletic Club, Stellantis, Bedslide, Enterprise rentals, RX Optical
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established, growing company that serves a diverse customer base.
• Bi-Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees