Sales & Service Representative (Teller)

First Citizens Bank•Sheridan, WY

About The Position

The Sales and Service Representative (Teller) processes transactions and other customer service requests in a branch. The role facilitates customer awareness and education about the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate is comfortable proactively engaging in conversation, demonstrates professionalism and empathy in customer interactions, learns and adapts quickly to new information and technology, builds strong working and cross-functional relationships, manages multiple demands and shifting priorities, and processes information quickly to resolve problems.

Requirements

High school diploma or GED.
Six months of customer service experience.
Financial literacy.
Knowledge of retail banking products and services.

Nice To Haves

Sales skills or experience.

Responsibilities

Foster collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to uncover sales or referral opportunities.
Listen attentively and ask insightful questions to understand customer needs and preferences, then promptly address immediate needs.
Seek coaching, support bank initiatives, and leverage tools to optimize performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform general office management duties as assigned to support operational efficiency.
Ensure accuracy and operational efficiency when performing deposit-taking duties.