Sales & Service Representative (Teller)

First Citizens Bank • Derby, KS

5h

About The Position

The Sales and Service Representative (Teller) processes transactions and other customer service requests in a branch. The role helps customers understand the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying opportunities and referring them to the appropriate bank partner.

The successful candidate is comfortable initiating conversations, demonstrates professionalism and empathy, adapts quickly to new information and technology, builds effective working relationships, handles competing demands, and moves efficiently through problem resolution.

The position also involves following service standards, managing risk through compliance with applicable regulations and bank policies, completing required training, and performing assigned office management duties. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency, potentially as part of both individual and team performance.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Financial literacy.
• Knowledge of retail banking products and services.
• Communication skills, including confidence initiating conversations.
• Professionalism and empathy in customer interactions.
• Ability to learn and adapt quickly to new information and technology.
• Ability to build strong team and cross-functional relationships.
• Flexibility to manage multiple demands and shift priorities efficiently.
• Agility in processing information and resolving problems.

Nice To Haves

• Sales skills.

Responsibilities

• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to identify sales or referral opportunities.
• Listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
• Seek coaching, support bank initiatives, and use available tools to improve performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk in customer interactions and transactions.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Ensure accuracy and operational efficiency when processing deposits, with accountability for individual and potentially team performance.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet the needs of associates; details are provided on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED