Lower Village - Sales & Service Representative I
About The Position
Kennebunk Savings is guided by the belief that Helping One Another Is the Right Thing To Do and by its core values of Trust, Integrity, Proactive, and Empathy. These values shape the company’s culture and expectations for successful employees. The Sales & Service Representative I processes transactions, opens new accounts, handles customer service interactions, and resolves problems. The representative learns the company’s products and services to meet customer needs and provide superior service. The position may oversee daily branch responsibilities, including opening and closing the branch, when management is absent.
Requirements
- High school diploma or General Education Diploma.
- 1–2 years of related experience in financial services.
- Experience in a professional, service-focused, fast-paced environment.
- High regard for trust and confidentiality.
- Proficiency in Microsoft Office products.
- Strong written and verbal communication skills.
- Strong organizational skills and ability to multitask to meet established deadlines.
- High accuracy and attention to detail.
- Ability to use analytical skills to solve technical and non-technical problems.
- Ability to adapt to change.
- Ability to perform essential job functions unaided or with reasonable accommodation.
Nice To Haves
- Prior knowledge of banking regulations.
Responsibilities
- Sell and service deposit and consumer loan products, provide qualified referrals to other business lines, and meet assigned sales and referral goals.
- Provide a friendly, outgoing, positive, professional, courteous, and respectful customer experience; resolve problems quickly and efficiently.
- Support other branch staff and process transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, verification of incoming and outgoing cash, and daily cash drawer and vault balancing.
- Maintain proficiency with technology, policies, and procedures.
- May oversee daily branch responsibilities, including opening and closing the branch, in the absence of management.
- Promote the Kennebunk Savings brand by recommending products and services, supporting the community focus, and supporting the commitment to being a premier employer.
- Understand, support, and follow organizational policies and procedures.
- Emphasize teamwork within the department and company.
- Keep abreast of company news and information and complete required training and policy reviews.
- May serve on committees and take on additional tasks and duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
