Customer Service Representative I

US MED- EQUIP LLC • Halethorpe, MD

11d • Onsite

About The Position

Join a fast-growing healthcare company helping deliver essential medical equipment to healthcare institutions. The Customer Service Representative works with operations and the sales team to provide excellent customer service to hospital partners. The role includes transporting and handling medical equipment, supporting warehouse operations, maintaining company vehicles, and coordinating equipment orders and deliveries with local sales representatives and other team members.

Requirements

• High school graduate or equivalent.
• Valid driver’s license and a good driving record for the past 3 years.
• Ability to provide excellent customer service to professionals in the healthcare industry.
• Ability to use the company portal daily to manage equipment maintenance orders and deliveries.
• Ability to work multiple shifts, including on-call as needed.
• Ability to read and write in English and perform math calculations.
• Ability to work unsupervised.
• Excellent communication skills.
• Ability to lift up to 75 lbs. and push or pull up to 150 lbs.
• Ability to pass a DOT certification/physical.

Nice To Haves

• High school graduate or equivalent.
• Valid driver’s license and a good driving record for the past 3 years.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in the branch warehouse.
• Provide professional customer service to hospital contacts by listening and responding to their patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with the local sales representative and other company team members on equipment orders and delivery, planning, and support to healthcare partners.
• Participate in business planning and professional development sessions.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED