Customer Service Representative I

US MED- EQUIP LLC • Crystal, MN

11d • Onsite

About The Position

Join a fast-growing healthcare company and help deliver essential medical equipment to healthcare institutions. The Customer Service Representative works with operations and the sales team to provide excellent customer service to hospital partners. The role involves transporting and handling life-saving medical equipment and supplies, supporting clinicians and hospital contacts, and coordinating orders and deliveries with local sales representatives and other team members.

Requirements

• High school graduate or equivalent.
• Valid driver's license and a good driving record for the past three years.
• Ability to provide excellent customer service to professionals in the healthcare industry.
• Ability to use the company portal daily to manage equipment maintenance orders and deliveries.
• Ability to work multiple shifts, including on-call as needed.
• Ability to read and write in English and perform math calculations.
• Ability to work unsupervised.
• Excellent communication skills.
• Ability to lift up to 75 lbs. and push or pull up to 150 lbs.
• Ability to pass a DOT certification/physical.

Responsibilities

• Carefully load, secure, and transport medical equipment and supplies to healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in the branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Follow the operations process, including quality management system standards.
• Coordinate daily with local sales representatives and other team members on equipment orders, deliveries, planning, and support for healthcare partners.
• Participate in business planning and professional development sessions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED