Lower Village - Sales & Service Representative I

Kennebunk Savings•Kennebunk, ME

13d

About The Position

The Sales & Service Representative I processes transactions, opens new accounts, handles customer service interactions, and resolves problems. The position requires knowledge of the company’s products and services to identify customer needs and provide a high level of service. The representative may oversee daily branch responsibilities, including opening and closing the branch, when management is absent. The role also supports other branch staff by maintaining proficiency with technology, policies, and procedures and accurately processing a variety of transactions. Employees are expected to promote the Kennebunk Savings brand and community focus, adhere to organizational policies and procedures, support teamwork, keep up with company news, complete required training and policy reviews, and take on additional duties as needed. The work environment is generally pleasant and comfortable, with minimal exposure to injury or other hazards. The position requires hand and finger dexterity to operate a computer and other office equipment, and occasional lifting and moving of moderately heavy objects. Essential job functions may be performed with a reasonable accommodation determined by management on a case-by-case basis.

Requirements

High school diploma or General Education Diploma.
One to two years of related experience in financial services.
Experience in a professional, service-focused, fast-paced environment.
High regard for trust and confidentiality.
Proficiency with Microsoft Office products.
Strong written and verbal communication skills.
Strong organizational skills and ability to multitask to meet established deadlines.
High level of accuracy and attention to detail.
Ability to use analytical skills to solve technical and non-technical problems.
Ability to adapt to change.
Ability to perform essential job functions unaided or with a reasonable accommodation.
Hand and finger dexterity to operate a computer and other office equipment.
Ability to lift and move moderately heavy objects occasionally.

Nice To Haves

Prior knowledge of banking regulations.

Responsibilities

Sell and service deposit and consumer loan products, provide qualified referrals to other business lines, and meet assigned sales and referral goals.
Provide friendly, professional, courteous, and respectful customer service; resolve customer problems quickly and efficiently.
Support branch staff by maintaining proficiency with technology, policies, and procedures and processing transactions accurately and efficiently.
Process transactions such as deposits, withdrawals, loan payments, check cashing, verification of incoming and outgoing cash, and daily balancing of cash drawers and vaults.
Oversee daily branch responsibilities in the absence of management, potentially including opening and closing the branch.
Promote Kennebunk Savings products and services, community focus, and commitment to being a premier employer.
Understand, support, and adhere to organizational policies and procedures.
Emphasize teamwork within the department and company.
Keep abreast of company news and information and complete required training and policy reviews.
May serve on committees and take on additional tasks and duties.