Sales & Service Manager - Suburban Square

Alo Yoga • Ardmore, PA

3d • Onsite

About The Position

The Sales & Service Manager is part of the store leadership team and supports ALO’s business and guest experience strategy. The role focuses on sales targets, exceptional guest experiences, and developing talent in alignment with ALO’s guiding principles. The manager partners with the General Manager to identify sales opportunities, develop store strategy, oversee sales-floor execution, monitor business performance, and plan staffing. They also lead and develop the Sales, Service, and Community team, support succession planning and recruitment, and collaborate with business partners to advance organizational goals.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Strong interpersonal and verbal and written communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Ability to embody ALO’s Guiding Principles.
• Ability to move constantly throughout all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts; schedules may change.
• Availability to work from the week of and including Black Friday through the first week of January.

Responsibilities

• Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s delivery of an exceptional guest experience, assess guest connection and product education, and address gaps through feedback and coaching.
• Build customer relationships on a daily basis.
• Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor budgets, reporting, business data, and metrics with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
• Plan workflows for future business needs to protect optimal performance.
• Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
• Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.
• Build internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business needs in partnership with the General Manager.
• Oversee execution of assigned ALO Sales and Service Model deliverables to protect operational efficiency.
• Collaborate on and implement the General or Store Manager’s vision, and work cross-functionally with business partners to support organizational goals.
• Navigate the organization while balancing business needs and brand culture.

Benefits

• Generous ALO employee discount and free membership to ALO Wellness Club, including access to streaming fitness and yoga classes.
• Medical, dental, and vision plan options.
• Additional benefits including virtual access to mental health providers and new parent support for employees and dependents.
• 401(k) matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed