Sales Supervisor (Keyholder) | Suburban Square

Veronica Beard • Pennsylvania, PA

3d

About The Position

The Sales Supervisor (Keyholder) is an hourly, commission-eligible sales-floor leader who delivers exceptional client experiences while helping the store achieve its sales goals. The role spends most of its time working directly with clients through styling, selling, relationship building, and providing Veronica Beard’s high-touch experience.

As a floor leader, the Sales Supervisor sets the pace, mentors Sales Associates, and helps create an energized, collaborative selling environment. The role supports the Store Management team with opening and closing responsibilities and serves as Manager-on-Duty when the Store Manager or Assistant Manager is not present. In addition to hourly base pay, the position is eligible for up to 3% commission on individual sales, with the opportunity to earn up to 4% based on store sales-goal achievement, subject to the applicable commission plan.

Requirements

• At least 1 year of retail sales experience in a high-touch, client-focused environment.
• Passion for selling, fashion, styling, and building lasting client relationships.
• Strong knowledge of current fashion trends and the ability to create complete looks.
• Demonstrated ability to take ownership and achieve individual sales goals.
• Confidence leading, mentoring, and supporting others with authenticity and respect.
• Strong communication, judgment, and problem-solving skills.
• Collaborative, self-aware, and open to feedback and different perspectives.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and opening or closing shifts.
• Ability to operate a computer and cash register.
• Ability to stand, walk, bend, squat, twist, and climb ladders measuring 6–12 feet.
• Ability to grasp, push, lift, and/or carry items weighing up to 25 pounds.

Nice To Haves

• Previous keyholder, senior sales, or retail leadership experience.
• Experience in luxury or contemporary fashion, with a strong foundation in styling and clienteling.

Responsibilities

• Deliver personalized service and styling consistent with the Veronica Beard experience.
• Own individual sales goals by converting in-store traffic and proactively generating business to contribute to overall store performance.
• Build, maintain, and engage an active client book through outreach, follow-up, community engagement, and in-store events.
• Develop and apply expert knowledge of collections, fit, product stories, and styling to drive individual and store sales.
• Stay current on fashion trends and help clients create thoughtfully styled wardrobes.
• Maintain an active leadership presence, lead by example, and help move the business forward.
• Communicate daily priorities, organize floor coverage, and lead team touch-bases.
• Mentor Sales Associates through team selling and in-the-moment coaching on selling, styling, and clienteling.
• Recognize strong performance and share relevant feedback with Store Management.
• Help create an inclusive, collaborative, results-driven environment where different perspectives are valued.
• Represent Veronica Beard’s fashion, style, and service standards authentically and passionately.
• Support floor sets and visual updates in partnership with Store Management.
• Ensure merchandise, fixtures, and displays reflect current visual direction.
• Maintain a clean, organized, client-ready store environment.
• Communicate product, inventory, and visual opportunities to Store Management.
• Serve as Manager-on-Duty according to scheduling, in partnership with store leadership.
• Open and close the store and follow key-control, cash-handling, and security procedures.
• Support inventory management, loss prevention, and daily operational priorities.
• Help protect company assets and maintain accuracy across cash and inventory processes.
• Follow and respectfully reinforce company policies and procedures.

Benefits

• Hourly base pay.
• Commission eligibility of up to 3% on individual sales, with the opportunity to earn up to 4% based on store sales-goal achievement, subject to the applicable commission plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed