Full Time Key Holder - Suburban Square

Rhone Apparel•Ardmore, PA

3d•Onsite

About The Position

The Retail Key Holder works on the frontlines to ensure every customer has a positive and comfortable experience and serves as an ambassador for Rhone and its principles. The role leads the sales floor, oversees team members, and opens and closes the store as needed. A passion for fitness and a healthy lifestyle is expected. The Key Holder supports customer service, store operations, team development, product education, visual merchandising, and stockroom organization. They collaborate with store management and business partners, gather and share feedback, and contribute to an inclusive, productive team culture while keeping the customer first.

Requirements

Strong interpersonal communication and customer service skills.
Strong organizational, time-management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, accept feedback, and take action as required.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues or concerns courteously and professionally.
Ability and desire to work in a close-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work a minimum of 30 or more hours across four days per week.
Ability to adhere punctually to scheduled shifts.
Ability to lift 25 pounds.
Comfort climbing ladders, moving around regularly, and standing for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years of age.

Nice To Haves

Background in operations.
Passion for fitness and living a healthy lifestyle.

Responsibilities

Act as the leader on the floor, driving the store’s vision and purpose and serving as a point of contact for customer service and operational questions.
Mentor team members by modeling excellent customer experience and product knowledge.
Provide timely feedback and recognition to Retail Sales Associates, both new and tenured.
Foster and support a productive employee culture.
Gather customer and team-member feedback and observations to report to the store management team.
Deliver results while prioritizing customers and applying an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Educate customers on Rhone products, including their features and benefits, and recommend products based on individual needs.
Maintain the sales floor, products, signage, and displays according to visual merchandising standards.
Work with store management to process shipping and receiving according to company standards.
Keep the stockroom neat and organized according to company standards.
Take initiative across tasks, ask questions, and share ideas.
Demonstrate inclusive behavior with team members and customers.
Oversee other team members and open and close the store as needed.