Sales & Service Lead - Wicker Park
About The Position
The Sales & Service Lead is integral to elevating the guest experience at ALO. The role ensures targets for guest engagement, education, and interaction are met; creates a service-led environment on the sales floor; and helps create a sanctuary that distinguishes ALO from other retailers. The Lead builds customer relationships, coaches team members, uses reporting and metrics to drive business results, and supports effective sales-floor coverage and store operations. The position leads and develops Sales & Service Associates and Cashiers, oversees their performance and growth, and collaborates with Community & Studio, Operations, and Visual Leads to support cross-functional training and execution of company initiatives. The role requires constant movement throughout the store and the ability to meet the stated physical demands.
Requirements
- At least 2 years of prior work experience in a client-centric sales environment.
- Proven leadership capabilities and excellent decision-making.
- Values feedback, is receptive to receiving it, and is eager to provide it.
- Self-motivated, with a desire to achieve results and excel individually and as part of a team.
- Excellent interpersonal and written communication skills.
- Aligns with and embodies ALO’s Guiding Principles.
- Ability to move constantly throughout all areas of the store.
- Ability to lift, push, carry, or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
- Ability to stand and move for an entire shift.
- Full-time employees are expected to be available for opening, closing, and weekend shifts; schedules may change.
- Employees are expected to be able to work from the week of and including Black Friday through the first week of January.
Responsibilities
- Lead an exceptional guest experience by assessing guest connection and product education and coaching team members to address gaps.
- Build client relationships with customers on a daily basis.
- Analyze reports, support action plans for deficient areas, and identify growth opportunities.
- Develop workforce solutions and lead selling initiatives to ensure effective sales-floor coverage.
- Partner with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
- Use business metrics to support strategies that drive results.
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
- Lead by example and inspire staff in daily operations and guest experience.
- Directly oversee Sales & Service Associates and Cashiers, including recruiting and developing talent.
- Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement, in partnership with the store leader.
- Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and business execution.
- Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.
Benefits
- Generous ALO employee discount.
- Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors.
- Competitive medical, dental, and vision plan options.
- Free virtual access to mental health providers.
- New parent support for employees and dependents.
- 401(k) with company matching.
- Monthly Store Incentives.
- Clothing allowance.
- Free yoga classes at ALO Sanctuaries in select cities.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
