Sales & Service Lead - Wicker Park

ALO•Chicago, IL

2h•$21 - $25•Onsite

About The Position

The Sales & Service Lead is integral to elevating the guest experience at ALO. The role ensures targets for engagement, guest education, and interaction are met, creates a service-led environment on the sales floor, and helps create a sanctuary that sets ALO apart from other retailers. The Lead oversees Sales & Service Associates and Cashiers, supports sales and service performance, develops talent, and partners with store leaders and cross-functional teams to ensure the business is well-executed.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Proven leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving feedback, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement in and around all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Full-time employees are expected to be available for opening, closing, and weekend shifts; schedules may be subject to change.
Employees are expected to be able to work from the week of and including Black Friday until the end of the holiday season, the first week of January.

Responsibilities

Lead an exceptional guest experience on the floor by assessing guest connection and technical product education, and support team members in addressing gaps through feedback and coaching.
Build client relationships with customers every day.
Analyze reports to strategize and deliver results; support action plans for deficient areas and identify growth opportunities.
Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive business results.
Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Sales & Service Associates and Cashiers, and be responsible for recruiting and developing talent.
Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement in partnership with the store leader.
Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and execution of the business.
Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

Generous ALO employee discount.
Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.