Sales & Service Lead - Legacy Place

Alo Yoga • Dedham, MA

2d • Onsite

About The Position

The Sales & Service Lead is integral to elevating the guest experience at ALO. This role ensures targets for engagement, guest education, and interaction are met; creates a service-led environment on the sales floor; and helps create a sanctuary that sets ALO apart from other retailers.

The lead oversees sales and service on the floor, supports team members through feedback and coaching, develops customer relationships, and uses reports and metrics to drive results. The role also partners with Operations and Visual leadership on business operations, leads and develops Sales & Service Associates and Cashiers, and collaborates across teams to support training and execution of company initiatives.

Requirements

• At least 2 years of prior work experience in a client-centric sales environment.
• Proven leadership capabilities and excellent decision-making.
• Values feedback, is receptive to receiving feedback, and is eager to provide it.
• Self-motivated, with a desire to achieve results and excel individually and as part of a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement around all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Full-time employees must be available for opening, closing, and weekend shifts; schedules may change.
• Employees must be able to work from the week of and including Black Friday through the end of the holiday season in the first week of January.

Responsibilities

• Lead an exceptional guest experience on the floor by assessing guest connection and technical product education, and coach team members to address gaps.
• Build client relationships with customers daily.
• Analyze reports, support action plans for deficient areas, and identify growth opportunities.
• Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Use business metrics to support strategies that drive results.
• Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Sales & Service Associates and Cashiers, including recruiting and developing talent.
• Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

• Generous ALO employee discount.
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) with company matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed