Operations Lead - Legacy Place

ALO • Dedham, MA

3d • Onsite

About The Position

The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. Working closely with Operations and Visual Managers, this role initiates and delegates work and provides feedback to help the team achieve operational results. The position involves constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to complete tasks that keep the store clean, safe, inviting, and efficient.

The role oversees inventory management and key operational functions, supports visual and stockroom standards, and partners with management to maintain budgets, supplies, vendor relationships, technology, and facilities. It also leads and develops Operations Associates, collaborates across store functions, executes company initiatives, and opens and closes the store in accordance with back-of-house standards.

Full-time employees are expected to be available for opening, closing, and weekend shifts, which may change based on business needs. Employees are also expected to work from the week of Black Friday through the first week of January.

Requirements

• At least 2 years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities and excellent decision-making.
• Values feedback, is receptive to receiving feedback, and is eager to provide it.
• Self-motivated, with a desire to achieve results and excel individually and as part of a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement throughout all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Full-time employees must be available for opening, closing, and weekend shifts, and work from the week of Black Friday through the first week of January.

Responsibilities

• Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
• Investigate root causes of inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
• Manage shipment, receiving and processing, reverse transfers, sales-floor recovery, intraday replenishment, floor-set updates, and supply management.
• Champion strong visual standards on the sales floor.
• Support a safe work environment and efficient operations through strong stockroom standards and processes.
• Partner with Operations and Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Use business metrics to support strategies that drive business results.
• Move dynamically around the retail floor to assess and meet the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Operations Associates, including recruiting and developing talent.
• Use company performance tools to evaluate Operations Associates and provide ongoing feedback to support individual growth and improvement, in partnership with the store leader.
• Collaborate with the Visual Lead on cross-functional training and with the Sales and Service Lead to ensure the business is well-executed.
• Execute company-level operations directives, projects, and initiatives with the management team to achieve goals and KPIs.
• Open and close the store in accordance with back-of-house standards.

Benefits

• Generous ALO employee discount.
• Free ALO Wellness Club membership with access to streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) with company matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed