Sales & Service Lead (Full-Time) - Penn Square Mall

ALO•Oklahoma City, OK

23h•$19 - $23•Onsite

About The Position

The Sales & Service Lead helps elevate the guest experience at ALO by meeting targets for engagement, guest education, and interaction. The role creates a service-led environment on the sales floor and helps make the store a distinctive sanctuary. The Lead supports sales and service, business operations, and team development, while working with store leaders and cross-functional partners to execute company initiatives.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Demonstrated leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving feedback, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Available for opening, closing, and weekend shifts; schedules may change.
Able to work from the week of and including Black Friday through the end of the holiday season, the first week of January.

Responsibilities

Lead the guest experience on the sales floor by assessing guest connection and product education, then coaching team members to address gaps.
Build customer relationships through daily interactions.
Analyze reports, develop strategies to deliver results, support action plans for areas needing improvement, and identify growth opportunities.
Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
Partner with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to inform strategies that drive results.
Move throughout the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Sales & Service Associates and Cashiers, including recruitment and talent development.
Use company performance tools to evaluate operations associates and provide ongoing feedback in partnership with the store leader.
Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and business execution.
Execute company-level operations directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

Generous ALO employee discount.
Free ALO Wellness Club membership with access to hundreds of streaming fitness and yoga classes.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New-parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives; Leads may participate in the monthly store incentive bonus program.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.