Sales Services Analyst
FBL Financial Group, Inc.•West Des Moines, IA
About The Position
Farm Bureau Financial Services is seeking a Sales Service Analyst to lead testing efforts, troubleshoot system incidents, and support the design and delivery of contest and incentive programs for its field force. The role works collaboratively with IT, the contest team, and other stakeholders to support accurate, reliable systems and incentive-program operations. The analyst contributes to project planning, requirements gathering, and release coordination for contest-related initiatives. The role also supports month-end incentive-result processing and monthly updates to corporate contest information, including timely and accurate publication on Homefield.
Requirements
- Bachelor’s degree or equivalent education/work experience.
- Strong general math, analytical, and problem-solving skills.
- Proficiency with Microsoft Office tools, including Word, Excel, Access, and PowerPoint, as well as Adobe.
- Ability to manage multiple projects, work independently with accountability, and demonstrate strong attention to detail.
- Excellent written and communication skills.
- Applicants must be currently authorized to work in the United States on a full-time, permanent basis; sponsorship is not available now or in the future.
Nice To Haves
- Insurance industry experience.
- Experience with XML and SQL.
- Experience with agile development methodologies such as Scrum or Kanban.
Responsibilities
- Lead testing of incentive programs, including creating and executing scenarios and reporting results.
- Troubleshoot incidents, document findings, and collaborate with IT to resolve issues and implement preferred solutions.
- Document and sign off on test scenarios and results to ensure accuracy and audit readiness.
- Participate in project planning, requirements gathering, and release coordination for contest-related initiatives.
- Demonstrate system changes and provide training to the contest team and other stakeholders.
- Process month-end incentive results, verifying data accuracy and system performance.
- Provide backup support for monthly updates to corporate contest information and ensure timely, accurate publication on Homefield.
Benefits
- Career development opportunities.
- Enhanced 401(k) with match.
- Low-cost health, dental, and vision benefits.
- Life and disability insurance.
- Paid time off and holidays.
- Volunteer time.
- Access to an onsite wellness facility, daycare center, and cafeteria.
