Human Services Analyst

Commonwealth of Pennsylvania • Dauphin County, PA

10d • Hybrid

About The Position

The Human Services Analyst, with the Bureau of Policy, Analysis and Planning, reviews and develops policies that guide statewide Medical Assistance programs. The role evaluates program information and requirements, interprets regulations, and prepares materials supporting program operations and service delivery. The analyst helps ensure policies are clear, compliant, and responsive to the needs of providers and Pennsylvania residents.

The position is full-time, 37.5 hours per week, with work hours of 8:30 a.m. to 5:00 p.m., Monday through Friday, and a 60-minute lunch. Part-time telework may be available up to three days per week, subject to a securely configured high-speed internet connection, an approved work location within Pennsylvania, and change by the employer. Employees unable to telework may report to the headquarters office in Harrisburg.

Requirements

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs, and a bachelor’s degree; or an equivalent combination of experience and training that includes the specified year of professional experience.
• Must meet the Pennsylvania residency requirement.
• Must be able to perform essential job functions.

Responsibilities

• Examine Medical Assistance policies and evaluate program requirements for clarity and compliance.
• Interpret federal and state laws to determine their impact on program policies and identify needed updates.
• Write procedures, handbooks, and program documents used to guide service delivery and payment.
• Collect and assess data to support policy decisions; prepare reports and responses.
• Respond to inquiries from staff, providers, and other partners about policy interpretation.
• Participate in meetings and support the implementation of program changes and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level