HUMAN SERVICES ANALYST - 64006332

State of Florida • Indian River Estates, FL

4d • $34,500 - $36,000

About The Position

The Human Services Analyst provides medical case management to people infected with or affected by HIV/AIDS in Indian River, Martin, Okeechobee, and St. Lucie Counties (Area 15). The position provides proactive, inclusive case management through office or field visits under guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 15 HIV/AIDS Program Office. The position reports to the Operations Management Consultant II.

The analyst conducts intake and enrollment screening, comprehensive needs assessments, face-to-face assessments and reassessments, and acuity assessments. They develop individualized care plans, monitor their implementation and effectiveness, and reassess needs and plans over time according to client acuity. The role includes helping clients access appropriate health coverage and benefits, documenting and updating client information in CAREWare and HMS, providing education and adherence support, and coordinating referrals and linkages to medical, social, and community services.

The analyst also completes required administrative work, participates in meetings and trainings, and may be required to work outside normal hours or days during emergencies. The position is based in Fort Pierce/Vero Beach.

Requirements

• At least one year of experience at a social-service-related agency or in another social-services work position.
• Knowledge of techniques for effectively dealing with people, interviewing techniques, and effective communication.
• Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
• Ability to work with a diverse population and maintain client confidentiality.
• Ability to prepare correspondence and administrative reports.
• Ability to work independently or with minimal supervision and exercise independent judgment and good judgment without supervision.
• Ability to plan, organize, and coordinate work assignments; communicate effectively verbally and in writing; and prioritize workload.
• Must be detail-oriented and able to perform under stress in emergency, critical, or unusual situations and during periodic workload pressures.
• Must be able to learn and communicate effectively in English, orally and in writing.
• May be required to work before, during, or beyond normal work hours or days during emergencies, including special-needs or Red Cross shelter assignments or other disaster-related duties.

Nice To Haves

• Bilingual in English and Spanish or English and Creole.
• Trilingual in English, Creole, and Spanish.

Responsibilities

• Conduct intake and enrollment screenings and comprehensive needs assessments, including assessment of medical, physical, psychosocial, treatment-adherence, appointment-adherence, and family-planning needs.
• Complete acuity assessments at initial needs assessments and care-plan updates, and reassess clients at intervals appropriate to their acuity and changing circumstances.
• Develop individualized plans of care that address identified goals, needs, and barriers; ensure assessment findings are reflected in the plan and case notes.
• Monitor care-plan implementation and effectiveness, follow up on service delivery, support continuity of care, and ensure there are no gaps in care.
• Determine appropriate payer sources and screen or verify eligibility for Medicaid, PAC Waiver, Medicare, VA benefits, private insurance, and other coverage options; ensure Ryan White services are used as payer of last resort.
• Update payer-source eligibility information and enter case notes, scans, and other required client information in CAREWare and HMS within three business days.
• Maintain accurate client-specific documentation, including direct interactions, case notes, form scans, and documentation for inactive or closed cases; explore available client-contact methods and follow up with providers where applicable.
• Educate and support clients regarding HIV, transmission and complications, risk reduction, medication risks and side effects, treatment adherence, insurance, and entitlements.
• Monitor HIV medication therapy and adherence, client tolerance, service utilization, and current CD4 and viral load laboratory values.
• Coordinate and provide timely referrals and linkages to medical, agency, community, and government services, including ADAP, medication assistance programs, benefits and health coverage, housing, substance-use and mental-health treatment, and food services.
• Facilitate linkage and re-engagement for clients who appear to be out of care, monitor referral completion, and authorize transportation to medical and other social-aid services as needed.
• Advocate for clients with landlords, medical teams, substance-use counselors, and other parties as needed.
• Network with Ryan White case management, HOPWA, prevention, DIS, TOPWA, HUG Me, and other providers and departments to support smooth transitions and continuity of care.
• Participate in conference calls, staff and planning meetings, and other Ryan White, Department of Health, and patient-care meetings as needed.
• Complete mandatory case-management trainings and webinars, EARS/CSRS, timesheets, cell-phone verifications, travel documentation, invoices, and other submissions within required timeframes.
• Participate in case conferencing with members of the HIV treatment team when appropriate or required by acuity.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed