Sales SAP Business Analyst

J. J. Keller & Associates, Inc.•Neenah, WI

2d•Hybrid

About The Position

J. J. Keller is hiring a Sales SAP Business Analyst to support its Sales function, which includes more than 500 associates. Embedded in the business unit, this role advocates for Sales and partners with business stakeholders and technology teams to analyze, implement, and continuously improve sales process automation and business operations through effective use of technology. The analyst develops an understanding of core business objectives, evaluates processes, and recommends and implements solutions to support productivity. J. J. Keller uses on-premise and cloud SAP solutions, with this position primarily focused on the SAP Customer Experience Solution. The company also invests in technology and corporate-wide business process improvement, including automation initiatives. The position may be filled at the Business Analyst or Business Analyst II level, depending on experience. It requires working onsite at the corporate office in Neenah, Wisconsin, at least three days per week; the work option is in-office/partial remote in the Neenah, Appleton, or Oshkosh area, during standard business hours.

Requirements

For Business Analyst: At least 2 years of experience working with SAP.
For Business Analyst: Process or systems analysis experience.
For Business Analyst II: At least 5 years of experience working with SAP.
For Business Analyst II: At least 2 years of business analyst or systems analyst experience.
For Business Analyst II: Prior project leadership experience.
Bachelor's degree in a business- or technology-related field, or an additional 4 years of directly related experience in lieu of the degree.
Excellent computer skills, including Microsoft Office applications.
Strong analytical and problem-solving skills.
Strong verbal and written communication skills.
Strong technical aptitude.
Strong time-management skills.
Ability to manage multiple projects simultaneously.
Ability to facilitate project teams and work with all levels within the company.
Ability to work onsite at the Neenah corporate office at least 3 days per week.

Nice To Haves

Project leadership experience for the Business Analyst level.
Lean, CBAP, or PMP certification.
System implementation and configuration experience.
Experience with report-writing or query tools such as SQL, Crystal, or Business Objects.

Responsibilities

Work with the business unit to define business needs, project requirements, system specifications, and deliverables.
Coordinate activities and maintain ongoing communication with management, technology teams, end users, and other stakeholders.
Coordinate decisions based on business requirements, system functionality, and best business practices.
Participate in system configuration, data conversion, and testing.
Troubleshoot system errors and performance problems, support help desk calls, analyze trends, and recommend solutions to recurring issues.
Prepare and update functional specifications, testing procedures, end-user documentation, technical standard operating procedures, and other documentation.
May create and maintain reports and analytics to support the business unit.
May prepare and conduct end-user training.
Facilitate timely and thorough system testing for new implementations and system updates or upgrades.
Determine appropriate system security profiles according to data security policies and practices, regularly audit security access, and resolve issues.
Participate in and lead business process improvement activities, including Lean, Six Sigma, and Kaizen events.
For Business Analyst II: Lead project management and change management activities for medium- to large-scope projects, independently or with other project leaders.
For Business Analyst II: Coach, mentor, and train other Business Analysts.