Business Analyst, SAP EWM

FFF Enterprises•Kernersville, NC

About The Position

The SAP Extended Warehouse Management (EWM) Business Analyst is part of the SAP ERP team and is responsible for business requirements analysis, solution design, functional configuration, testing, implementation support, and user adoption in the warehouse management area. The role works with business stakeholders, SAP team members, implementation partners, and support resources to define, enhance, integrate, and sustain SAP EWM solutions and related warehouse processes. The position serves as a functional owner for assigned SAP EWM processes, providing configuration, documentation, testing, production support, and continuous improvement. It supports warehouse operations across inbound and outbound processing, internal movements, handling units, inventory, replenishment, physical inventory, staging, packing, shipping, and resource management. The analyst also supports SAP releases and upgrades, resolves application issues, promotes user adoption, and identifies operational risks and improvement opportunities. The role is performed in a normal office setting. It involves occasional travel and the ability to work the hours and days required to complete scheduled essential functions. Physical demands include prolonged computer-screen viewing and sitting, use of wrists, hands, and fingers, and lifting or maneuvering items weighing at least 20 pounds. Mental demands include learning, concentration, attention to detail, working under pressure, teamwork, customer service, sound judgment, discretion, and proactive problem-solving.

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, Management Information Systems, or a related field.
Strong knowledge of warehouse and distribution processes, particularly SAP EWM in a handling-unit-managed environment.
Working knowledge of SAP EWM configuration, master and transaction data, integration points, and leading practices.
Understanding of inbound and outbound processing, internal warehouse movements, replenishment, physical inventory, packing, staging, shipping, warehouse monitoring, and exception handling.
Understanding of the software development life cycle and tools used to manage requirements, testing, defects, and documentation.
Three or more years of experience supporting supply chain, warehouse, or distribution operations and systems.
Three or more years of hands-on SAP EWM functional experience, including requirements analysis, configuration, testing, implementation, or production support.
Experience documenting business and system requirements, developing test scripts, executing tests, and managing defects through resolution.
Experience collaborating with business stakeholders, technical teams, and implementation partners.
Experience in a distribution environment.
Strong analytical, problem-solving, and decision-making skills.
Strong organizational skills, attention to detail, and ability to prioritize competing work.
Effective written and verbal communication skills, including translating business needs into clear functional requirements.
Ability to work independently with limited supervision and collaboratively as part of a cross-functional team.
Ability to manage stakeholder relationships, facilitate discussions, influence decisions, build trust, and maintain commitments.
Ability to communicate progress, timelines, risks, issues, and dependencies clearly and proactively.
Commitment to continuous learning, knowledge sharing, customer service, and practical business solutions.
Ability to work the hours and days required to complete the essential functions of the position, as scheduled.
Ability to travel occasionally.
Ability to view a computer screen and sit for extended periods, use wrists, hands, and fingers, and lift and maneuver items of at least 20 pounds.

Nice To Haves

Experience with serialized inventory and regulated distribution processes.
Experience supporting SAP EWM implementations, enhancements, upgrades, or stabilization efforts.
Experience with Jira, Confluence, or comparable requirements, documentation, and test-management tools.
Experience with multi-carrier shipping software solutions and their integration with SAP EWM.
Ability to review technical designs and assist with debugging or root-cause analysis.

Responsibilities

Build and maintain relationships with supply chain and warehouse stakeholders to identify, analyze, and document business processes and requirements for SAP S/4HANA and SAP EWM solutions.
Serve as the functional owner for assigned SAP EWM processes, including configuration, testing, functional documentation, production support, and continuous improvement.
Facilitate requirements-gathering sessions, process reviews, fit-gap analysis, and solution-design discussions with business users and technical teams.
Partner with systems integrators and internal resources during solution design, build, testing, deployment, and stabilization.
Configure SAP EWM functionality in assigned areas and prepare functional specifications for developments, interfaces, forms, reports, and enhancements.
Assess cross-functional impacts of proposed changes and communicate findings, risks, dependencies, and recommendations to business process owners, project managers, and SAP team members.
Support and improve inbound, outbound, internal warehouse, handling-unit, inventory, replenishment, physical inventory, staging, packing, shipping, and resource-management processes.
Develop and maintain process flows, business requirements, functional specifications, test scripts, training materials, user procedures, solution briefs, and other business-facing documentation.
Plan and execute unit, integration, regression, and user-acceptance testing; document results, coordinate defect resolution, and support business signoff.
Provide day-to-day application support by analyzing incidents, diagnosing root causes, resolving functional issues, coordinating technical fixes, and communicating status to stakeholders.
Support SAP patches, upgrades, releases, and new functionality through impact analysis, testing, cutover preparation, deployment support, and post-production validation.
Promote solution adoption through user support, training, knowledge transfer, and communication of process and system changes.
Identify operational risks and improvement opportunities, recommend practical solutions, and support implementation of approved changes.
Coordinate requests to modify existing systems and evaluate potential new solutions for warehouse operations and enterprise objectives.
Adhere to company policies and procedures and applicable federal and state regulations and laws.
Perform other duties as assigned.