Sales Representative #301
About The Position
Sales Representatives help shape visitors’ experiences by providing a welcoming first impression, connecting guests with Museum offerings, and supporting membership growth and revenue. The role works primarily at the Museum’s box office and secondarily at other cash-handling locations and venues. Representatives sell tickets, memberships, and other venues and products, while helping manage guest flow, capacity, and school and group arrivals. They may also perform related Visitor Services duties in support of daily operations and the overall visitor experience. The schedule is Friday from 4:45 p.m. to 9:15 p.m., Saturday from 9:30 a.m. to 6:00 p.m., and Sunday from 8:45 a.m. to 5:15 p.m. The salary range is $19.36–$21.29 USD.
Requirements
- Experience in high-guest-volume, fast-paced settings.
- Proven ability to multitask calmly and efficiently.
- Ability to match guest interests to Museum offerings and effectively upsell additional offerings to meet sales goals.
- Proven ability to maintain accuracy in cash handling.
- Ability to sit, stand, and walk for extended periods.
- Ability to bend and reach, and occasionally lift or move materials and supplies weighing up to 25 pounds.
- Ability to carry out professional activities honestly, respectfully, and ethically.
Responsibilities
- Help visitors plan their Museum experience by selling tickets, memberships, and other offerings.
- Meet sales goals by recommending memberships, automatic renewal, and additional experiences.
- Maintain knowledge of Museum offerings, products, and ticketing systems to ensure accurate and efficient transactions.
- Resolve transaction issues and responsibly handle cash and credit card payments.
- Provide courteous, responsive guest service by listening to visitor needs, addressing concerns, and seeking assistance when needed.
- Support Visitor Services operations, including visitor flow and capacity control, ticket scanning and validation, and school and group check-in.
- Follow established procedures and safety guidelines.
- Assist with implementing operational procedures and Museum initiatives that support efficient guest flow, appropriate capacity, accurate admissions, and a smooth visitor experience.
- Support initiatives that promote a welcoming and comfortable environment for guests and colleagues.
- Participate in Museum OKR and training programs, as applicable, and perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
