Sales Representative #301

Museum of Science • Boston, MA

13d • $19 - $21 • Onsite

About The Position

Sales Representatives help shape each visitor’s experience by creating a welcoming first impression, connecting guests with Museum offerings, and supporting membership growth and revenue. The role focuses primarily on the Museum’s box office and secondarily on other cash-handling locations and venues. Representatives sell tickets, memberships, additional venues, and products to increase audience engagement, meet sales objectives, and support Museum revenue. They also support daily guest flow, capacity management, and school and group arrivals, and may perform related Visitor Services duties to support Museum operations and the overall visitor experience.

The position requires accurate, efficient transactions and responsive guest service, along with a working knowledge of Museum offerings, products, and ticketing systems. Representatives follow established procedures and safety guidelines and contribute to Museum initiatives that promote a welcoming environment and smooth guest operations.

Schedule: Friday, 4:45 p.m.–9:15 p.m.; Saturday, 9:30 a.m.–6:00 p.m.; Sunday, 8:45 a.m.–5:15 p.m. Salary range: $19.36–$21.29 USD.

Requirements

• Experience in high-guest-volume, fast-paced settings.
• Ability to multitask calmly and efficiently under pressure.
• Ability to provide honest, respectful, and ethical service and foster trust and fairness.
• Enthusiasm for the work and a can-do attitude, including the ability to match guest interests to Museum offerings and upsell effectively.
• Proven ability to maintain accuracy in cash handling.
• Ability to sit, stand, and walk for extended periods; bend and reach; and occasionally lift or move materials and supplies weighing up to 25 pounds.

Responsibilities

• Sell tickets, memberships, additional experiences, and other offerings, proactively recommending options to meet sales goals.
• Help visitors plan their Museum experience and connect Museum offerings with their interests and needs.
• Maintain knowledge of Museum offerings, products, and ticketing systems to process accurate and efficient transactions and resolve issues.
• Handle cash and credit card payments responsibly.
• Provide courteous, responsive guest service by listening to visitors, resolving concerns, seeking assistance when needed, and representing Museum service standards.
• Support visitor flow and capacity control, ticket scanning and validation, and school and group check-in in accordance with procedures and safety guidelines.
• Assist with operational procedures and Museum initiatives that support efficient guest flow, appropriate capacity, accurate admissions, and a smooth visitor experience.
• Support initiatives that promote a welcoming and comfortable environment for guests and colleagues.
• Participate in Museum OKR and training programs, as applicable, and perform other related duties in support of Visitor Services and the Museum’s mission.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed