Sales Representative

Marriott•Kahuku, HI

11d•$32 - $35

About The Position

Promote the Marriott brand internally and externally, using sales techniques to maximize revenue while maintaining guest loyalty. Identify opportunities to upsell and sell enhancements that improve the Marriott experience or event. Support Sales & Marketing with general office duties, manage sales-process information in software, assemble promotional materials, and prepare sales documents such as proposals, contracts, and banquet event orders. Serve as a client point of contact by phone and email, responding to questions and requests. The role also includes providing guest service in accordance with company standards, maintaining professional conduct and confidentiality, following company policies, reporting unsafe conditions, and supporting positive relationships with guests and colleagues. The position may require standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Promote awareness of the brand image internally and externally.
Use sales techniques to maximize revenue while maintaining existing guest loyalty.
Identify opportunities to upsell and sell enhancements for guest experiences or events.
Perform general office duties to support Sales & Marketing, including filing, emailing, typing, and faxing.
Enter, retrieve, reconcile, and verify sales-process information in relevant software.
Gather materials and assemble information packages, including brochures and promotional materials.
Determine and provide guest complimentary items or rewards for patronage.
Prepare sales-related documents, including proposals, contracts, and banquet event orders.
Serve as a client point of contact and respond to questions and requests by phone and email.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean and professional appearance and protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and express appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to colleagues' concerns.
Perform other reasonable job duties as requested by supervisors.