Sales Representative

Superior Sales & Service•Plattsmouth, NE

13d

About The Position

Superior Sales & Service is seeking a highly motivated, customer-focused Sales Representative to serve as the primary contact for incoming sales calls and walk-in customers. The role handles customer inquiries and a high volume of phone and email communication, processes orders, and maintains relationships with customers. The successful candidate will communicate clearly, pay close attention to detail, and work directly with customers in a fast-paced environment. Knowledge of hydraulic or power tools is a plus. Superior Sales & Service is a manufacturer of specialized railroad equipment based in Plattsmouth, Nebraska. Its work includes engineering and fabrication, sales of new tools, and service and repair of hydraulic, pneumatic, and electric tools used in the field.

Requirements

High school diploma or GED.
At least 2 years of relevant experience is preferred, such as sales support, customer service, office administration, or related work.
Proficiency with Microsoft Excel and Microsoft Word.
General knowledge of office equipment, including copiers, printers, scanners, and computers.
Excellent written and verbal communication skills.
Strong customer service, organization, and prioritization abilities.
Ability to manage time effectively and multitask in a fast-paced environment.
Positive attitude and ability to be persistent.

Nice To Haves

Experience in the railroad, industrial, mechanical, or tool-related industries.
Knowledge of hydraulic or power tools.
Experience entering data or tracking interactions in a CRM system.

Responsibilities

Serve as the primary sales contact for incoming phone calls and walk-in customers.
Respond promptly and professionally to customer emails and inquiries.
Prepare, process, and follow up on customer orders, quotes, and shipping details.
Enter customer orders accurately and prepare sales documentation.
Build and maintain strong relationships with new and existing customers.
Identify customer needs and offer appropriate solutions to provide exceptional customer service.
Maintain accurate customer records, notes, and interactions in company systems.
Assist the Sales Manager with reporting, tracking, and project-based tasks.
Support sales operations through timely follow-up and an organized workflow.