Sales Representative - No Legal Experience Required

Alonso & Alonso Attorneys at Law•Houston, TX

2d•Onsite

About The Position

Alonso & Alonso is seeking a client-focused, driven sales and customer service professional to build rapport with prospective clients, communicate with empathy, and guide them toward appropriate service packages. No prior legal experience or legal degree is required. The firm provides fully paid training on legal concepts, firm processes, script adherence, and non-attorney boundaries, along with tools, resources, and structured coaching. The role manages the full sales cycle, from receiving leads through closing consultation contracts, while maintaining accurate CRM records and cultivating trust-based client relationships. The position is full-time and on-site at 16800 Greenspoint Park Dr, Ste 175, Houston, TX. The work environment is described as collaborative, supportive, and mission-driven, with continuous growth opportunities. Base compensation is $62,500 annually, with a comprehensive benefits package.

Requirements

Proven track record in B2C sales, direct sales, hospitality, guest relations, or high-touch customer service.
High school diploma or equivalent.
Exceptional verbal and written communication skills, professional demeanor, and strong active listening ability.
High motivation, target-driven approach, and genuine interest in helping clients facing sensitive or challenging circumstances.
Basic computer skills and proficiency with office software such as Microsoft Office.
Comfort using CRM systems for call logging and lead tracking.
Ability to adapt to a schedule that may occasionally include evenings, weekends, or travel.

Nice To Haves

Additional education or training in sales, hospitality, or customer service.

Responsibilities

Understand clients' needs, build rapport with empathy, recommend appropriate service packages, and present services to prospective clients.
Manage the full sales cycle from initial lead receipt to closure, including following up with leads, negotiating terms, and closing consultation contracts.
Build trust-based client relationships to support client satisfaction, repeat business, and referrals.
Maintain accurate sales activity, pipeline, and client interaction records in CRM software.
Prioritize daily outreach tasks to meet performance targets and manage multiple client interactions in a fast-paced environment.
Adapt to a dynamic schedule that may include occasional evenings, weekends, or travel for client needs or firm events.
Maintain an average monthly quality assurance score of at least 85% on evaluated inbound and outbound calls, following professional communication standards and non-attorney boundaries.
Convert at least 40% of qualified assigned leads into booked attorney consultations each month.
Maintain a monthly DNQ rate of 12% or lower through accurate lead screening, CRM disposition logging, and appropriate attorney escalations.