Sales Recovery Specialist - Pet Health - Remote

Tribe Wellness•Charleston, SC

3d•$55,000 - $100,000•Remote

About The Position

At Tribe Wellness Sales, we’re on a mission to help pets live longer, healthier lives through supplements that actually deliver. This role focuses on recovering abandoned carts by re-engaging customers, guiding them to the right products, and converting hesitation into completed sales. The goal is to turn near-buyers into loyal, repeat customers, contributing to the company's mission and the pet's health. The specialist will work in a global remote environment, leveraging communication tools and platforms, and will receive comprehensive training and support from dedicated leaders.

Requirements

Highly driven self-starters who are motivated by growth opportunities and the drive to convert opportunities into outcomes.
Strong interest, background, or passion for health and wellness—especially for pets.
Excellent verbal and written communication skills, with a natural ability to build trust quickly.
Comfortable engaging warm leads and guiding conversations toward confident purchasing decisions.
The ability to work 40 hours per week (8 hours per day) starting at 8 AM CST.
Reliable internet and equipment are required.
A fast and reliable laptop or desktop computer with a working mic, camera, and headset, capable of running our systems simultaneously (Salesforce, Zoom, etc.).
Ethernet connection strongly preferred for consistent call quality.
Internet speed of at least 10 Mbps download / 5 Mbps upload of dedicated bandwidth, with latency under ~150ms, jitter under ~30ms, and packet loss under ~1%.

Nice To Haves

Experience in Abandoned Cart Recovery a huge plus, but not required.

Responsibilities

Proactively reach out to customers who abandoned their carts, re-engaging them to complete their purchase.
Help pet owners understand the right products for their dog’s needs, answering questions and removing uncertainty with clarity and care.
Turn warm leads into completed sales by building trust, addressing objections, and reinforcing value.
Work with a high-intent audience, transforming near-buyers into loyal, repeat customers.
Work closely with our dedicated leaders, leveraging our top-notch training resources to master the art of conversion and customer connection.
Operate with no cap on commission, providing limitless earning potential while integrating seamlessly with our operations.
Work from home in a global remote environment, utilizing our communication tools and platforms.

Benefits

Hourly pay + commission
Minimum wage (permanent)
Commissions based on recovered sales
On-target earnings estimated between $55,000 - $100K your first year
Fully paid training
Robust training and tool kit
Access to learning platform, Rippling, Salesforce, Vonage, Google Workspace, and Slack
Freedom of a fully remote position
Work-life balance
Community that values partnership, advocacy, and growth
Collaboration, support, and mutual success