Sales Recovery Specialist - Pet Health

Tribe Wellness • Charleston, SC

2d • Remote

About The Position

At Tribe Wellness Sales, we’re on a mission to help pets live longer, healthier lives through supplements that actually deliver. This role focuses on reaching out to customers who abandoned their carts, re-engaging them to complete their purchase. You will help pet owners understand the right products for their dog’s needs, answering questions and removing uncertainty with clarity and care. The goal is to turn warm leads into completed sales by building trust, addressing objections, and reinforcing value, transforming near-buyers into loyal, repeat customers. You will work closely with dedicated leaders, leveraging training resources to master conversion and customer connection, operating with no cap on commission and integrating seamlessly with operations. This is a global remote environment.

Requirements

• Highly driven self-starters who are motivated by growth opportunities and the drive to convert opportunities into outcomes.
• Strong interest, background, or passion for health and wellness—especially for pets.
• Excellent verbal and written communication skills, with a natural ability to build trust quickly.
• Comfortable engaging warm leads and guiding conversations toward confident purchasing decisions.
• The ability to work 40 hours per week (8 hours per day) starting at 8 AM CST.
• Reliable internet and equipment are required.
• A fast and reliable laptop or desktop computer with a working mic, camera, and headset, capable of running our systems simultaneously (Salesforce, Zoom, etc.).
• Ethernet connection strongly preferred for consistent call quality.
• Internet speed of at least 10 Mbps download / 5 Mbps upload of dedicated bandwidth, with latency under ~150ms, jitter under ~30ms, and packet loss under ~1%.

Nice To Haves

• Experience in Abandoned Cart Recovery a huge plus, but not required.

Responsibilities

• Proactively reach out to customers who abandoned their carts, re-engaging them to complete their purchase.
• Help pet owners understand the right products for their dog’s needs, answering questions and removing uncertainty with clarity and care.
• Turn warm leads into completed sales by building trust, addressing objections, and reinforcing value.
• Transform near-buyers into loyal, repeat customers.
• Leverage top-notch training resources to master the art of conversion and customer connection.
• Operate with no cap on commission, providing limitless earning potential while integrating seamlessly with our operations.
• Work from home in a global remote environment, utilizing communication tools and platforms.

Benefits

• Hourly pay + commission role.
• All US reps earn minimum wage (this is permanent, not a draw against commission) in addition to commissions based on recovered sales.
• On-target earnings are estimated between $55,000 - $100K your first year.
• Fully paid training.
• Robust training and tool kit for all specialists, including access to our learning platform, Rippling, Salesforce, Vonage, Google Workspace, and Slack.
• Freedom of a fully remote position, allowing for a work-life balance that suits your lifestyle.
• Join a community that values partnership, advocacy, and growth.
• Nurturing team members and fostering an environment of collaboration, support, and mutual success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed