Sales Professional

SCI Shared Resources • Kingsport, TN

1d

About The Position

The Sales Professional, also described as a Family Service Counselor, serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, developing relationships with families and community members, explaining services and pre-planning options, and coordinating with funeral home and cemetery staff to support families throughout their needs.

Requirements

• High school diploma or equivalent.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province law.
• Flexible availability, including the ability at times to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience preferred.
• 1–2 years of college, or equivalent education and experience.
• Insurance license, if required by state/province law.

Responsibilities

• Prospect for a minimum of 1–2 hours each day and track activity to ensure productivity.
• Obtain referrals from families served and build community and civic relationships.
• Explain and present services to families and referred families.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Listen to families, understand their needs, and offer appropriate solutions.
• Stay in touch with families to ensure satisfaction; prepare for appointments and follow through on customer problems and requests.
• Build trust-based relationships and seek referrals by educating families about pre-planning benefits.
• Represent continuity from at-need services through aftercare and future family protection needs.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
• Review prior services and family contacts to prepare for current needs or sales.
• Share family concerns with the rest of the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED