Sales Professional - Inside Sales

SCI Shared Resources•West Covina, CA

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides exemplary, personalized service, acts as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, developing community relationships, presenting arrangements, responding to family inquiries, identifying individual needs, following up to ensure satisfaction, and earning referrals through trust-based relationships. The Sales Professional also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs. The role requires a bilingual English and Spanish speaker. It includes frequent driving, flexible hours, and the ability to work evenings and/or weekends each month and, at times, up to 12 hours in a day. The position requires passing the company’s internal presentation certification within 30 days of hire and obtaining and maintaining an insurance license when required by state or provincial law. Compensation is commission-based, with a first-year estimated total target range of $50,000 to $100,000 annually and a minimum payment of $18.47 per hour for all hours worked. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually; actual compensation varies with performance, location, and business conditions.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Bilingual in English and Spanish.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work several evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for at least 1–2 hours each day and hold oneself accountable for lead generation.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Represent a continuous link between at-need services, aftercare, and future services for families.
Collaborate with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless, high-quality service.
Review prior services and contacts with families to prepare to support their current needs and sales.
Share family concerns with the rest of the SCI team.