Sales Professional - Inside Sales

SCI Shared Resources•Barstow, CA

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting, developing relationships with families and community members, responding to inquiries, understanding family needs, and presenting relevant arrangements and pre-planning options. The position also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service. The associate follows up with families, addresses concerns, maintains activity levels, and builds trust-based relationships that may lead to referrals.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.
Insurance license, if required by state or provincial law.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build relationships in the community and with civic organizations.
Explain and present offerings to families served and referred families.
Track activity levels and maintain productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family’s needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning.
Connect at-need services and aftercare with future services that protect families.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and contacts with families to prepare to support their current needs and sales discussions.
Share family concerns with the rest of the SCI team.