Oakwood Homes Sales Processor - Barboursville, WV

Clayton Homes • Barboursville, WV

6d

About The Position

Clayton is a single-family home builder focused on attainable housing, sustainable practices, and delivering a world-class experience for customers and team members. The Sales Processor works for Clayton’s retail company and helps customers navigate the home-buying process. The role builds rapport with potential buyers over the phone, guides and educates customers, and coordinates communication and activities among the parties involved in a purchase. The Sales Processor proactively follows up on required items and balances urgency with accuracy.

The role manages purchase details and the steps in the retail process through funding, supporting customers and Sales Professionals with application submissions, approvals, settlement, and closing. It also maintains customer files, prepares the retail company’s portion of the Closing Package, assists with pre-close reviews and closings as approved by the HC Manager, and provides updates to the sales team and manager. The Sales Processor protects company assets by maintaining integrity and complying with legal requirements for selling manufactured homes.

This is an hourly position. Home Centers are closed on Sundays. Applicants are subject to a criminal background check and must pass a pre-employment drug screen. The successful candidate must be able to obtain appropriate manufactured home sales licensing as necessary.

Requirements

• Strong verbal communication skills and the ability to build relationships, express empathy, focus on education, and set expectations.
• Ability to work with urgency while maintaining attention to detail and accuracy.
• Strong process orientation.
• Ability to create an exceptional customer experience.
• Self-motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem-solving skills.
• Professional demeanor and appearance.
• Computer skills, including Microsoft Office and strong Excel skills.
• Ability to excel and contribute in a team environment.
• Reliable and dependable.
• Excellent organizational and time-management skills.
• Must pass a criminal background check and pre-employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home-buying process.
• Act as a liaison among all parties, ensuring clear, urgent, and constant communication.
• Coordinate next steps and required items related to applications, approvals, settlement, and closing.
• Educate customers about information and documentation typically requested for loan applications; obtain cost estimates and purchase details to support accuracy and transparency at closing.
• Manage purchase details with all parties and ensure alignment and accuracy for closing.
• Communicate promptly and professionally to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist with pre-close reviews and closings as approved by the HC Manager.
• Prepare the retail company’s portion of the Closing Package.
• Provide frequent updates to the sales team and manager about deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining integrity and complying with legal requirements applicable to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed in marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) programs with investment options and company matching for full- and part-time team members after one year.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off.
• Paid holidays.
• Paid time for volunteering through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed