Oakwood Homes Sales Processor - Barboursville, WV

Clayton • Barboursville, WV

7d

About The Position

As a Sales Processor with Clayton’s retail company, you help create a world-class home-buying experience by guiding and educating potential home buyers throughout the process. The role coordinates communication and activities among the parties involved in a purchase, follows up proactively on items needed, and balances urgency with accuracy. The position supports customers as they navigate the home-buying process and helps keep transactions aligned through closing and funding.

Requirements

• Strong verbal communication skills and the ability to build relationships, express empathy, focus on education, and set expectations.
• Ability to work with urgency while maintaining attention to detail and accuracy.
• Strong process orientation.
• Ability to create an exceptional customer experience.
• Self-motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem-solving skills.
• Professional demeanor and appearance.
• Computer skills, including Microsoft Office and strong Excel skills.
• Ability to excel and contribute in a team environment.
• Reliable and dependable.
• Excellent organizational and time-management skills.
• Applicants must pass a criminal background check and pre-employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

Responsibilities

• Establish ongoing customer relationships by delivering best-in-class service.
• Assist and educate customers throughout the home-buying process.
• Act as a liaison between parties to ensure clear, urgent, and consistent communication.
• Coordinate next steps and required items related to applications, approvals, settlement, and closing.
• Educate customers about information and documentation typically requested for loan applications; obtain cost estimates and purchase details to support accuracy and transparency at closing.
• Manage purchase details with all parties and ensure alignment and accuracy for closing.
• Communicate promptly and professionally to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers with gathering and preparing information for application submissions.
• Maintain transparency and accuracy for customers through closing.
• Set up and maintain customer files.
• Assist in pre-close reviews and closings as approved by the HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent deal updates to the sales team and manager.
• Manage the retail process through funding for each customer.
• Protect company assets by acting with integrity and complying with legal requirements for selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate in marketing promotions and events as needed.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) programs with investment options and company matching for full- and part-time team members after one year.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off.
• Paid holidays.
• Paid time to volunteer through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational wellness.
• Home Centers are closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed