Sales Order Specialist

STIHL • Virginia Beach, VA

1d

About The Position

This role provides customer service to U.S. branches and distributors regarding shipments, product availability, invoicing, and pricing of STIHL Inc. and/or outside vendor products. The specialist may focus on STIHL products or handle drop-ship and direct ship orders from outside vendors. This position also supports the sales planning, product planning, and import departments.

Requirements

• Bachelor’s degree in a related discipline or equivalent combination of education and experience.
• 3+ years of related experience preferred.
• Intermediate to advanced knowledge of Microsoft software, including Word, Excel, PowerPoint and/or Access.
• Excellent verbal and written communications skills.
• SAP experience preferred.

Responsibilities

• Coordinates shipments and fulfills orders for STIHL Inc. and outside vendors.
• Manages the order placement and fulfillment process for drop-ship or direct orders to branches/distributors.
• Reviews incoming orders, checks availability, and corrects failed line items.
• Communicates regularly with customers or branches/distributors via email or phone regarding product availability, pricing, order discrepancies, and account reconciliation.
• Coordinates special requirements with appropriate parties to ensure proper handling, shipping, prioritization, and timing of deliveries.
• Responds to customer inquiries on order status, shipping dates, product information, and availability, ensuring successful order completion.
• Allocates product and assists customers in locating products from other locations.
• Provides support by ensuring order visibility in the system, including shipping schedules, container numbers, arrival dates, shipping notices, availability follow-up, and prioritization.
• Works with IS to automate key processes.
• Troubleshoots incomplete orders in SAP, issues credits/debits for shipping discrepancies, coordinates returns, and compiles service level/backorder metrics.
• Assumes additional related responsibilities as needed.

Benefits

• Competitive pay
• Multiple bonus opportunities
• Potential for annual merit increases
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Pension Plan (fully vested after 5 years)
• 401(k) with generous employer match
• Paid time off
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees