Order Processing Specialist
About The Position
The Order Processing Specialist will be responsible for accurately entering and processing customer orders into the system for production and manufacturing. This includes interpreting product specifications and researching drawings. The role also involves assisting customers with technical inquiries and problems, communicating discrepancies, order conflicts, and shipping delays, and ensuring prompt resolution of customer issues. The specialist is expected to continuously evaluate and identify opportunities for process improvements to enhance the overall customer experience, perform other duties as required, and adhere to the ASSA ABLOY Code of Conduct and Health & Safety Policy.
Requirements
- High School Diploma or GED
- Proficiency with Math, Basic Geometry and Algebra skills
- Excellent computer skills (Word, Excel, Internet, email, etc.)
- Proficient communication skills, both verbal and written
- Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
- Must excel working in a fast-paced environment
Nice To Haves
- Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable
- Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable
- Comfortable supporting contractors and distributors/wholesale distributors
- Previous experience working in the wholesale building materials industry
- Tech savvy and detail-oriented individual
- Customer-centric professional, even under tight deadlines / crunch time
Responsibilities
- Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
- Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
- Communicate with customers on discrepancies, order conflicts, and shipping delays.
- Follow up to ensure customer issues are resolved promptly and thoroughly.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
- Perform other duties as required.
- Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy
Benefits
- Competitive Salary
- Paid Vacation
- Sick Time
- Paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
