Order Processing Specialist

Boston Document Systems•Marlborough, MA

5h•Hybrid

About The Position

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. The Opportunity BDS is seeking a team-oriented and highly motivated Order Processing Specialist (sales administrator) to join our growing team. BDS maximizes customer retention by focusing 100% on customer experience. The entire company is customer-obsessed, working as one team, paying attention to every detail to maximize customer retention while developing new ways to meet client needs and bring on new customers. The Order Processing Specialist is responsible for order processing, implementation of printers and copiers and providing the sales team with the highest level of administrative support. Additionally, this role provides pre-sale account support and works cross-functionally to coordinate installations. This role will report to the Order Processing Manager.

Requirements

High school or GED required; associate or bachelor’s Degree preferred.
Strong Attention to detail and extremely organized.
Excellent communication (written and verbal) skills.
High degree of persistence and integrity with a strong work ethic and positive attitude.
Excellent problem solving and analytical skills.
Exceptional customer service skills effective at problem resolution and client satisfaction.
Strong systems skills including Excel, Microsoft office and CRM’s.
Exceptional time management and organizational skills, and the ability to work independently.
Sales, Customer Service, or Sales Administration experience preferred

Responsibilities

Process sales paperwork, order processing documentation, and directly engage with clients to establish and set up accounts.
Partner and collaborate effectively with all functional areas of the business and departments that integrate with the Order Processing team.
Provide our Sales Team with the highest level of administrative support.
Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
Responsible for ensuring quality and consistency with departmental processes from start to finish.
Embrace a collaborative team approach by fostering a highly communicative work environment focused on process improvement and customer service.
Assist the Order Processing Manager with projects, as needed.